LAST UPDATED: 1 December 2020
The Privacy Officer
AIG Insurance New Zealand Limited
PO Box 1745
Depending on your relationship with us (for example, as a consumer policyholder; non-policyholder insured or claimant; witness; commercial broker or appointed representative; or other person relating to our business), Personal Information collected about you and your dependants may in certain circumstances include:
General identification and contact information:
Your name; address; e-mail and telephone details; gender; marital status; family status; date of birth; passwords; educational background; physical attributes; activity records, such as driving records; photos; employment history, skills and experience; professional licences and affiliations; relationship to the policyholder, insured or claimant; and date and cause of death, injury or disability.
Identification numbers issued by government bodies or agencies: Passport number; tax identification number; or driver’s or other licence number.
Financial information and account details: Payment card number; bank account number and account details; credit history and credit score; assets; income; and other financial information.
Medical condition and health status: Current or former physical or mental or medical condition; health status; injury or disability information; medical procedures performed; personal habits (for example, smoking or consumption of alcohol); prescription information and medical history.
Other sensitive information: In certain cases, we may receive sensitive information about you. In addition, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud.
Telephone recordings: Recordings of telephone calls to our representatives and call centres.
Information enabling us to provide products and services: Location and identification of property insured (for example, property address, vehicle licence plate or identification number); travel plans; age categories of individuals you wish to insure; policy and claim numbers; coverage/peril details; cause of loss; prior accident or loss history; your status as director or partner, or other ownership or management interest in an organisation; and other insurance you hold.
Marketing preferences and customer feedback: You may let us know your marketing preferences, enter a contest or prize draw or other sales promotion, or respond to a voluntary customer satisfaction survey.
We will only use your Personal Information for the purpose for which it is obtained, subject to certain exceptions set out in the Privacy Act 2020. Depending on the purpose for which the Personal Information was obtained and on the specific circumstances, we may use your Personal Information to:
Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries (including the United States and other countries that have a different data protection regime than is found in New Zealand). For example, we may transfer Personal Information in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad.
We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities. In all such cases, we will ensure that your Personal Information continues to be held and used by the overseas recipient in accordance with the requirements of the Privacy Act 2020 and is sufficiently protected to the standards set out in the Privacy Act 2020 and any other applicable laws or regulations.
Subject to continuing to comply with the requirements of the Privacy Act 2020, AIG may make Personal Information available to:
AIG will take such necessary measures required to keep your Personal Information secure, as required to comply with the Information Privacy Principles under the Privacy Act 2020. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. When AIG provides Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information.
In accordance with the Privacy Act 2020, AIG will not keep Personal Information for longer than is required for the purpose for which the Personal Information may be lawfully used. AIG will retain your Personal Information in accordance with the Privacy Act 2020.
If you have insurance cover with AIG, we may provide you with opportunities to tell us your marketing preferences, including in our communications to you. Subject to certain exceptions, we will not send you marketing-related emails unless we have obtained your express consent to do so. We will also allow you to opt-out from receiving any marketing-related e-mails from AIG in accordance with the Unsolicited Electronic Messages Act 2007.
You may gain access to or request correction of your Personal Information by writing to:
The Privacy Officer
PO Box 1745
While access to this personal information may generally be provided free of charge, we reserve the right to charge for access requests in some limited circumstances.
“Other Information” is any information that does not reveal your specific identity, such as:
We and our third-party service providers may collect Other Information in a variety of ways, including:
Through your internet browser: Certain information is collected by most websites, such as your IP address (i.e., your computer’s address on the internet), screen resolution, operating system type (Windows or Mac) and version, internet browser type and version, time of the visit and the page(s) visited. We use this information for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.
Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to recognise your computer and to collect information such as internet browser type, time spent on the Site, pages visited and language preferences. We may use the information for security purposes, to facilitate navigation, to display information more effectively, to personalise your experience while visiting the Site, or to gather statistical information about the usage of the Site.
Using pixel tags, web beacons, clear GIFs or other similar technologies: These may be used in connection with some Site pages and HTML-formatted e-mail messages to, among other things, track the actions of Site users and e-mail recipients, measure the success of our marketing campaigns and compile statistics about Site usage and response rates.
From you: Some information (for example, your location or preferred means of communication) is collected when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you.
By aggregating information: We may aggregate and use certain information (for example, we may aggregate information to calculate the percentage of our users who have a particular telephone area code).
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “Other Information We Collect” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
If you are an individual based in the European Union (“EU”), where your details are provided to AIG in connection with providing or offering products or services to you, you have certain additional rights in accordance with the General Data Protection Regulation (“GDPR”), as described below.
AIG is a data controller and processor for the purposes of the GDPR and will process your personal information in accordance with its obligations under the GDPR.
In certain circumstances you may exercise the following rights in relation to your personal information relating to you (defined in the GDPR as “Personal Data”):
Where you have provided your consent to processing (e.g. to receive information about products and services), you may withdraw your consent at any time by emailing privacy.officerNZ@aig.com
How long we keep your information
AIG will retain your Personal Data for as long as is required to perform the service or for the purposes for which the data was collected, depending on the legal basis for which that data was obtained.
Where AIG requires your Personal Data to comply with contractual or other legal requirements, failure to provide this information may mean the AIG will not be able to provide certain services.
Legal Basis for Processing under the GDPR
In this section we provide information on the legal basis for our processing of your Personal Data as required by Art 13 and 14 of the GDPR:
Additional use of Personal Data
Concerns by EU residents
Should you have any concerns in relation to AIG’s collection and/or processing of your Personal Data, then in addition to the process set out at section 10 above, you have the right to complain to a supervisory authority (within the meaning of the GDPR).
The Site is not directed to individuals under the age of sixteen (16), and we request that these individuals do not provide Personal Information through the Site.
By completing the Site, you consent to the use of your Personal Information and that of any other person insured by as stated in the Privacy Statement above.