Our Pricing Promise Review

If your refund form is in progress, we will be in touch with you over the coming days to finalise your form and organise your refund.

Any outstanding refunds will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August.

If your refund is donated, you’ll still remain eligible to claim it and can do so by contacting us through our Pricing Promise Team at:

 +64 7 987 1351

 refunds@aignz.email.connect.aws

Where we have valid contact details for impacted customers, we have attempted contact via phone, email and/or letter. If your refund form is in progress, we will be in touch with you over the coming days to finalise your form and organise your refund.

If you haven’t received any communication from us, please contact us through our Pricing Promise team at:

 +64 7 987 1351

 refunds@aignz.email.connect.aws

If you’re entitled to a refund and we have accurate contact details of you, you would have been contacted by letter, email and/or phone to enable the refund process.

Refunds are paid via EFT once you provide your banking details.

If you have completed a refund form, your payment has either already been made or is in progress.

If your refund form is in progress, we will be in touch with you over the coming days to finalise your form and organise your refund.

If you have not completed a refund form, your refund will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us. 

If you have not provided bank details, your refund will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us.

We’ll either lodge your refund with the NZ Inland Revenue unclaimed money regime, or pay it to a registered charity. Despite this, you’ll remain eligible to claim it.

We used known contact details for your policy to communicate in relation to your refund.  Where these details relate to your insurance broker, we will request that your broker either provide us with your updated contact details or provide you with the refund request.  

Any correspondence from us will always direct you to our secure Refund Form, which is now closed. If you’re unsure whether a communication is from us, please contact us through our Pricing Promise Team at:

 +64 7 987 1351

 refunds@aignz.email.connect.aws

Your refund includes the premium we owe to you plus associated government charges and levies, along with any fees and charges impacted (such as a funding fee for the purchase of your insurance).

Your refund also includes interest calculated based on the Reserve Bank of New Zealand cash rate, compounded monthly over the period of the error and until 31 March 2026.

AIG requires your bank details in order to pay your refund. 

If you have not provided bank details, your refund will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us.

The secure Refund Form is designed to collect the minimum information in order for us to pay impacted customers their refunds.

We’ve now closed our pricing promise remediation program. For a short period of time, our Pricing Promise team can assist in finalising your Refund Form, but contacting us at:

 +64 7 987 1351

 refunds@aignz.email.connect.aws

Once this process is complete, any remaining refunds will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us.

We’ve now closed our pricing promise remediation program. For a short period of time, our Pricing Promise team can assist in finalising your Refund Form, but contacting us at:

 +64 7 987 1351

 refunds@aignz.email.connect.aws

Once this process is complete, any remaining refunds will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us.

We’ve now closed our pricing promise remediation program. For a short period of time, our Pricing Promise team can assist in finalising your Refund Form, but contacting us at:

 +64 7 987 1351

 refunds@aignz.email.connect.aws

Once this process is complete, any remaining refunds will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us.

We’ve now closed our pricing promise remediation program. For a short period of time, our Pricing Promise team can assist in finalising your Refund Form, but contacting us at:

 +64 7 987 1351

 refunds@aignz.email.connect.aws

Once this process is complete, any remaining refunds will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us.

If you have or had more than one affected policy, we will contact you about all of them.

We’re committed to meeting and exceeding our customers’ expectations whenever possible and would like to know if they haven’t been met.  You can make a complaint about any aspect of our pricing promises review or refund process. For information about our Complaints and Dispute Resolution process, please visit this page.

If we cannot resolve your complaint to your satisfaction through our internal dispute resolution process within 2 months of when you first lodged it with us, we will explain our reasons to you in writing and provide you with a ‘deadlock’ letter so that you can take your complaint to Financial Services Complaints Limited (FSCL), our independent external disputes resolution scheme.

FSCL is a free and independent body approved by the Ministry of Consumer Affairs. AIG New Zealand will comply with any decision made by FSCL. Contact details for FSCL are:

Financial Services Complaints Limited
PO Box 5967
Wellington, 6101

www.fscl.org.nz

T: 0800 347 257
E: info@fscl.org.nz

Refunds are paid via EFT once you provide your banking details.

If you have completed a refund form, your payment has either already been made or is in progress.

If your refund form is in progress, we will be in touch with you over the coming days to finalise your form and organise your refund.

If you have not completed a refund form, your refund will be either lodged with the Inland Revenue Department (IRD) Unclaimed Money scheme (where we have sufficient information to do so) or donated to charity.   

You will need to apply to the IRD to obtain your refund. In line with the IRD’s processes, we expect this to be available from late August. Where your refund has been donated to charity, you are able to obtain your refund by contacting us. 

Yes. Details provided through are held securely. We will never ask you for personal or financial information through an email or text message.