Claims Enquiries
Emergency Assistance for Travel Insurance Customers
Travel Guard is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted).
P: +64 9 359 1678
Business Insurance Claims
For any business related claims please contact your insurance broker who will be able to assist you. If you would prefer to speak to someone at AIG you can contact us directly or email the relevant claims team:
- Casualty Claims: liabilityclaimsnz@aig.com
- Corporate Travel Claims: nzcorptravelclaims@aig.com
- Financial Lines Claims: finclaims@aig.com
- Marine Claims: newzealand.marineclm@aig.com
- Motor Claims: nz.motorclaims@aig.com
- Property Claims: brokerclaims@aig.com
P: +64 9 355 3100
F: +64 9 355 3135
Travel & Personal Insurance Claims
For any personal accident, health or travel insurance claims please contact us on the numbers shown to the right. You can also download a claim form by clicking on the link to the right or on our claims page.