Claims Enquiries

Emergency Assistance for Travel Insurance Customers

Travel Guard is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted).



P:   +64 9 359 1678

Business Insurance Claims

For any business related claims please contact your insurance broker who will be able to assist you. You can find more contact details and download a claim form on our claims page.




P:   +64 9 355 3100

F:   +64 9 355 3135


Travel & Personal Insurance Claims

For any personal accident, health or travel insurance claims please contact us on the numbers shown to the right. You can also download a claim form by clicking on the link to the right or on our claims page.




P:   +64 9 355 3072

F:   +64 9 355 3135