Claims Enquiries

Emergency Assistance for Travel Insurance Customers

Travel Guard is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted).



P:   +64 9 359 1678

Business Insurance Claims

For any business related claims please contact your insurance broker who will be able to assist you.  If you would prefer to speak to someone at AIG you can contact us directly or email the relevant claims team:



P:   +64 9 355 3100

F:   +64 9 355 3135

Travel & Personal Insurance Claims

For any personal accident, health or travel insurance claims please contact us on the numbers shown to the right. You can also download a claim form by clicking on the link to the right or on our claims page.




P:   +64 9 355 3072

F:   +64 9 355 3135