AIG stands ready to support our customers impacted by severe weather and flooding. If your property is at risk, please follow the advice of emergency services and local authorities and contact your broker to make a claim when you are safe and ready.
Customers that need extra care:
If you are in urgent financial need, or are experiencing personal circumstances that need special assistance for any reason, please let us know so that we can prioritise your claim.
Property Damage / Business Interruption:
Mitigate Damage / Prevent Further Loss:
Please take any necessary steps to mitigate damage. AIG policies will cover any valid and reasonable costs incurred to protect against further loss.
Take photos or videos of any damage, but do not dispose of damaged items unless you need to do so for health and safety reasons. Please keep receipts for anything you do. These actions will help speed up your claim.
If water ingress has caused damage to your property, click here for contact details of water extraction and other companies to contact for emergency repairs.
To make a claim:
Please contact your broker to make a claim when you are safe and ready. If you are a BizCover customer, please contact BizCover directly.
If your loss is expected to be under $15,000, please request our Express Claims Process.
If your enquiry relates to a personal insurance policy that was not purchased through a broker, you may not be insured with AIG. Please check your policy documents for the contact details of your insurer.
Important - Body Corporates:
If you are a tenant, please contact your landlord who will coordinate the property claim. Contact your contents insurer to assist you with your personal claim.
If you are an owner occupier, please contact your Body Corporate Manager or your Body Corporate Broker who will coordinate all claims for your complex.
If you are uninsured and need urgent accommodation support, call Auckland Emergency Management on 0800 22 22 00.
Important - Land Damage:
AIG does not currently handle EQC claims. If your land is damaged, please contact EQC directly for advice on the claim process. Please call 0800 DAMAGE (326 243) or +64 4 978 6400 if calling from overseas.
For all of the above, if you have difficulty getting in touch with EQC or your broker, please contact AIG directly on +64 9 355 3100 for assistance.
To make a claim if your inward or outward travel has been impacted by severe weather:
Individual and bank card policy holders please download a claim form here.
Corporate policy holders please contact your insurance broker who can assist with making a claim.
All claims will be assessed based on your policy cover. Certain limits, conditions and exclusions will apply. Please refer to your policy documents.
If your travel is affected, contact your providers for refund or to rebook.
When you are ready to submit a claim you will also need to send us your supporting documents, such as:
- Original receipts for any additional expenses you may incur.
- Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
- Evidence of the cancellation / change in your original travel plans, for example the notification of cancellation/change from your airline.
For all other enquiries, please contact your broker in the first instance.