Contact us
We'd be happy to hear from you.
Contact Us
General Enquiries
Please contact your insurance broker in the first instance for a quote or for any enquiries about purchasing, renewing or making a claim on an AIG policy. If you would like to contact AIG directly, we'd be happy to hear from you.
All visitors to our Auckland office must register at reception on arrival. Many of our team are regularly working from home so please contact us in advance to schedule a meeting if required.
Auckland Office
The AIG Building, Level 19
41 Shortland Street
P.O. Box 1745
Auckland 1140
New Zealand
Claims Enquiries
Emergency Assistance for Travel Insurance Customers
Travel Guard is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted).
+64 9 359 1678
Business Insurance Claims
For any business related claims please contact your insurance broker who will be able to assist you. You can find more contact details and download a claim form on our claims page.Travel & Personal Insurance Claims
For any personal accident, health or travel insurance claims please contact us on the numbers shown to the right. You can also download a claim form by clicking on the link to the right or on our claims page.
Feedback
Customer Feedback
At AIG, we strive to provide a high standard of service at all times. If you have a concern or complaint we want to hear from you. Please click the link on the right to view our complaints procedure.
Media
Media Enquiries
You can find our latest media releases on the news page. For media enquiries please contact Nicola Vallance:
+64 9 355 3120