General Enquiries

For any enquiries about purchasing, renewing or making a claim on an AIG business policy, please contact your insurance broker in the first instance. If you’d like to contact us directly, we’d be happy to hear from you.

All visitors to our Auckland office must register at reception on arrival. Many of our team are regularly working from home so please contact us in advance to schedule a meeting if required.

Auckland Office

21 Queen Street, Level 7
P.O. Box 1745
Auckland 1140
New Zealand

Phone                  +64 9 355 3100
Fax                        +64 9 355 3135

We are aware of calls made to the public using a number that replicates ('spoofs') AIG phone numbers. If you receive an unexpected call from an AIG number please do not provide any information. If you do not believe the call is legitimate, hang up. If you call the number above, you will reach AIG.


Customer Feedback

At AIG, we strive to provide a high standard of service at all times. If you have a concern or complaint we want to hear from you. Please click the link below to fill out our feedback/complaints form.

For more information on how we handle our complaints, please view our Complaints Handling Procedures.


For media enquiries please contact Nicola Vallance: