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General Enquiries

Please contact your insurance broker in the first instance for a quote or for any enquiries about purchasing, renewing or making a claim on an AIG policy. If you would like to contact AIG directly, we'd be happy to hear from you.

All visitors to our Auckland office must register at reception on arrival. Many of our team are regularly working from home so please contact us in advance to schedule a meeting if required.  

Auckland Office

The AIG Building, Level 19
41 Shortland Street
P.O. Box 1745
Auckland 1140
New Zealand

+64 9 355 3100

+64 9 355 3135

Claims Enquiries

Emergency Assistance for Travel Insurance Customers

Travel Guard is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted).

+64 9 359 1678

Business Insurance Claims

For any business related claims please contact your insurance broker who will be able to assist you. You can find more contact details and download a claim form on our claims page.

+64 9 355 3100

+64 355 3135

Travel & Personal Insurance Claims

For any personal accident, health or travel insurance claims please contact us on the numbers shown to the right. You can also download a claim form by clicking on the link to the right or on our claims page.

+64 9 355 3072

+64 9 355 3135


Customer Feedback

At AIG, we strive to provide a high standard of service at all times. If you have a concern or complaint we want to hear from you. Please click the link on the right to view our complaints procedure.


Media Enquiries

You can find our latest media releases on the news page. For media enquiries please contact Nicola Vallance:

+64 9 355 3120