Claims

Keeping our promise.

Claims

When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form below, or contact us directly regarding your claim.

Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.

We will comply with the Fair Insurance Code, which provides you with the assurance that we have high standards of service for our customers.

Download a claim form

Committed to Service Excellence

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

Our claims philosophy is to deliver service that every customer would recommend; our vision is for our claims service to be a key reason that businesses and individuals choose to insure with AIG.

Local knowledge

Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues. The team is supported by a dedicated Claims Account Relationship Manager, ensuring that you are satisfied with the progress of your claim every step of the way.

Worldwide capability

For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in New Zealand.

Dedicated, focused claims settlement

When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward resolution in the least possible time, while being sensitive to your needs.

For all losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having authorised, specific knowledge and experience of local legislation and practice.

Global expertise

Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.

Putting things right

We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.

Feedback and Complaints

Fair Insurance Code

AIG is a member of the Insurance Council of NZ and we adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers. Visit www.icnz.org.nz/fair-insurance-code/about-the-code/ for more information.

Contact us

Business Insurance Claims

For any business related claims please contact your insurance broker who will be able to assist you.  If you would prefer to speak to someone at AIG you can contact us directly or email the relevant claims team:

 

Phone  +64 9 355 3100
Fax        +64 9 355 3135

Personal Accident & Health Insurance Claims

If you would like to contact us about your personal accident or health policy or make a claim, please call us directly or send an email.

Lines are open 9am to 6pm Monday to Friday.

 

 

 

Phone             0800 650 899
Email   claimsnz@aig.com

Download Claim Form

Personal Travel Insurance Claims

If you would like to contact us about your personal travel insurance policy or make a claim please call us directly or send an email.

You can download, or complete and submit a claim form to us via the appropriate link below.

 

 

 

Phone                     +64 9 355 3072
Email   nztravelclaims@aig.com

Download Claim Form

Emergency Assistance for Travel Insurance Customers

If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted).  Travel Guard is AIG's emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year.

 

Phone                  +64 9 359 1678