When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form below, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
We will comply with the Fair Insurance Code, which provides you with the assurance that we have high standards of service for our customers.
When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Our claims philosophy is to deliver service that every customer would recommend; our vision is for our claims service to be a key reason that businesses and individuals choose to insure with AIG.
Putting things right
We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.
Fair Insurance Code
AIG is a member of the Insurance Council of NZ and we adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers. Visit www.icnz.org.nz/fair-insurance-code/about-the-code/ for more information.