Contaminated Products and Recall Insurance

Comprehensive, innovative risk solutions and services for product recall exposures.

Contaminated Product or Recall Insurance

In today’s fast-paced world, products reach customers in less time and in greater volumes than ever before. Mass production, diverse vendors and suppliers, and complex manufacturing processes are commonplace. Product contamination and/or defect can occur anywhere on the supply chain and is a real risk for many organisations.

In the past few years, we have seen a growing public awareness and understanding of product safety issues, as well as changes to regulations in NZ and overseas. As a result, businesses today face more intense scrutiny of their approach to food safety, risk management, and their ability to react swiftly in the event that a product causes harm to consumers. Product contaminations can cost millions in lost profits – not just in recall costs, but also decontamination, manufacturing delays and more. Damage to brand reputation can have a large impact on future earnings for years to come.

AIG can help you understand your potential risk exposure and customise a coverage solution to protect your customers, your supply chain, and your bottom line.

Product Highlights

Comprehensive, flexible cover

The direct costs of recalling a product are often only a fraction of the true cost to the business. Our protection goes well beyond meeting the conventional recall charge, and can be tailored to the unique needs of your business.

Minimise your exposure

Our customers can access pre-loss consulting services with NSF International to identify and reduce the chance that your products could be contaminated. They’ll can also review your product recall plans and simulate a recall, ensuring that you are fully prepared for the worst case scenario.

Cover for intentional damage

Unfortunately, businesses can also be at risk from intentional product contamination from disgruntled employees, political and social activism, sabotage, and terrorism. Our insurance cover ensures that your business can recover quickly, whether from accidental or deliberate damage to your product.

A trusted partner

AIG has provided contaminated product insurance to Australasian businesses since 1986 and to companies around the world for over 40 years. Our global experience and expertise, together with strong relationships with market-leading independent adjusters, forensic accountants and coverage counsel, ensure innovative solutions and tools for our customers.

Effective support in times of crisis

We partner with food safety and crisis management specialists NSF International. NSF provide expert advice to mitigate the impact of a contamination, bringing the situation under control quickly and effectively, helping to protect company profits and reputation.

  • Recall costs, replacement costs, extortion costs, rehabilitation expenses, consultant costs, and business interruption
  • In-house claims personnel available 24-hours-a-day, 7-days-a-week, dedicated to crisis management claims and quality service
  • 24-hour emergency response helpline with access to experts from NSF International

Our cover is designed for manufacturers, producers, suppliers and retailers of foods, beverages, cosmetics, or consumer goods.