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Extended Warranty / Service Programs

Retailers, manufacturers, and credit card providers often face the challenge of how to increase revenue, while improving customer satisfaction, loyalty, and brand recognition. Our range of extended warranty and other consumer insurance products help you to meet your short and long term financial goals, whilst our fast, efficient claims service keeps your customers happy when things go wrong.

When you partner with AIG, we put our depth of expertise and capabilities to work for you, building profitable programmes to help you achieve your business goals.

Partnering with AIG

Flexible, innovative solutions

Our products can either be offered as an automatic benefit to loyal customers or made available as an optional extra, allowing you to mix and match coverage to meet your specific needs and maximise value to your customers.

Enhancing your customer offering

Manage the unexpected risks associated with existing warranty or service programs, or provide additional protection for customers after the manufacturer’s warranty period expires. Credit card providers can extend their customer proposition by providing additional benefits to card holders while promoting increased card usage.

Differentiation through protection

Provide unique benefits to your customers through loyalty programmes
with additional free protection, or earn revenue while providing value
to your customers through added insurance protection.

Simple, valuable cover

Products are low cost and designed to be simple and easy for customers to recognise the key features and benefits.

Exceptional claims handling

Access to our outstanding team of claims specialists to resolve your claims in a fast, professional, and efficient manner.

Extended Warranty: Cover that goes beyond the manufacturer’s warranty, providing further protection for your customers’ purchases.

Price Protection: Supports your price-sensitive customers by reimbursing any difference between the purchase price paid for an item and a lower printed advertised value for the same item within an agreed time frame.

Purchase Protection: Offers peace of mind for customers should their purchases be stolen or accidentally damaged within 90 days of purchase, or other selected cover period.

Identity Theft Cover: Offers protection to your customers from the increasing threat of identity theft. The cost of recovering from an identity theft can be considerable; our cover includes legal expenses plus other costs incurred when resolving an identity theft, lost wages for time off work, and tools to help the recovery process, including sample letters to contact financial institutions, collection and law enforcement agencies.

Accidental Damage Cover: Covers you for sudden and unforeseen damage, drops or spills, resulting in your covered product no longer performing some or all of the functions for which it was intended.

  • Electrical and furniture retailers, manufacturers and distributors.
  • Financial institutions with direct to customer distribution channels.
  • Any organisation wishing to develop or enhance customer loyalty.

 

  • Over 20 years’ experience in warranty administration services, representing many of the world’s largest and most respected brands.
  • Full reporting on product performance and analysis of current and emerging claims trends.
  • Detailed reporting to identify customer usage and help you to refine your business model.