On Monday November 14, 2016, at 12:02:56 am a powerful earthquake rocked New Zealand, rattling buildings and triggering a tsunami that forced coastal residents to flee to higher ground. Buildings shook in the capital of Wellington, 220km from the epicentre.
The Pacific-Australia plate boundary region in northern South Island has a history of large earthquakes both along the plate boundary proper and distributed around the plate boundary internal to the Australia and Pacific plates. New Zealand lies in the seismically active "Ring of Fire", a 40,000 kilometre arc of volcanoes and oceanic trenches that partly encircles the Pacific Ocean. Around 90 percent of the world's earthquakes occur within this region. Because of the complexity of this plate boundary region, strain is being accommodated on many different structures of varying orientations, making it possible that more than one fault may be activated in this earthquake sequence.
Coping with the aftermath of an earthquake and the continuous aftershocks is challenging both physically and emotionally. AIG is here to support our brokers and customers through these difficult times.
Immediately following the quake, AIG's experienced earthquake response team has been focused on contacting our customers and progressing claims as quickly as possible.
Safety and security of people and property should always be first priority. We recommend that you take photos of any property damage, prior to any clean up, to support your insurance claim.
AIG customers should contact their insurance broker in the first instance. If you are having difficulty contacting your broker please email us directly firstname.lastname@example.org or call +64 9 355 3100.
Your broker will be able to assist you with any policy enquiries and will notify AIG of any potential claim. AIG will appoint an assessor, if their expertise is required. The assessor will contact you and your broker to better understand your situation and provide assistance including an inspection of your property if required.
We encourage you to read the AIG Earthquake Checklist that provides some useful tips on how to Prepare, Protect and Recover.
AIG’s residential Body Corporate customers with damage to their property should contact their insurance broker in the first instance. You should also lodge a claim with the EQC. Please refer to the EQC website where you will find useful information and resources to help you. You have up until 14 February 2017 to lodge an EQC claim. You can do this by completing an online form or contacting the EQC on 0800 326 243.
If you have a travel insurance policy underwritten by AIG and require emergency assistance or advice please telephone our Emergency Assistance helpline (reverse charges will be accepted) +64 9 359 1678.
For brokers wishing to place property insurance with AIG, please ensure you keep up to date on our Underwriting Moratorium.