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AIG Earthquake Response

For all earthquake claims please contact your insurance broker in the first instance, or if you are having difficulty contacting your broker please email or call us on +64 (0)9 355 3100.

If you have a travel insurance policy underwritten by AIG and require emergency assistance or advice please telephone our Emergency Assistance helpline +64 (0)9 359 1678 (reverse charges will be accepted).

General Enquiries

For any enquiries about purchasing, renewing or making a claim on an AIG policy, please contact your insurance broker in the first instance. If you would like to contact AIG directly, we'd be happy to hear from you.

Auckland Office

The AIG Building, Level 19
41 Shortland Street
P.O. Box 1745
Auckland 1140
New Zealand

+64 9 355 3100

+64 9 355 3135

Wellington Office

Level 3, City Chambers
142 Featherston Street
PO Box 10-238
Wellington 6143
New Zealand

+64 4 385 4737

+64 4 472 3917

Claims Enquiries

Business Insurance Claims

For any business related claims please contact your insurance broker who will be able to assist you. You can find more contact details and download a claim form on our claims page.

+64 9 355 3100

+64 355 3135

Travel & Personal Insurance Claims

For any personal accident, health or travel insurance claims please contact us on the numbers shown to the right. You can also download a claim form by clicking on the link to the right or on our claims page.

+64 9 355 3072

+64 9 355 3135

Emergency Assistance for Travel Insurance Customers

Travel Guard is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted).

+64 9 359 1678


Customer Feedback

At AIG, we strive to provide a high standard of service at all times. If you have a concern or complaint we want to hear from you. Please click the link on the right to view our complaints procedure.


Media Enquiries

You can find our latest media releases on the news page. For media enquiries please contact Shannon Morrison:

+64 9 355 3108