When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form below, or contact us directly regarding your claim. Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
Step 1: Select Personal or Business claim
When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Our claims philosophy is to deliver service that every customer would recommend; our vision is for our claims service to be a key reason that businesses and individuals choose to insure with AIG.
Investing in our claims team
We have recently implemented a new framework to further strengthen our claims service:
These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you needed most, with increased capacity in the event of a catastrophe, and access to our most experienced claims experts for major losses.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward resolution in the least possible time, while being sensitive to your needs.
Smaller, less complicated claims are handled through our routine or "fast-track" procedure, which allows for fast and efficient settlement. For this type of claim, all we need is brief pre-defined information to enable us to quickly settle the matter.
For larger losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having specific knowledge and experience of local legislation and practice.
At AIG we strive to provide excellent service to all of our valued customers and business partners. Whether you have good feedback or bad we'd like to hear about it so that we have the opportunity to make it right and to identify ways to we can improve our customer experience.
To find out more information about how you can provide us with your feedback, or making a complaint, please visit our Feedback and Complaints page.
For any business related claims please contact your insurance broker who will be able to assist you. If you would prefer to speak to someone at AIG you can contact us directly or email the relevant claims team:
+64 9 355 3100
+64 9 355 3135
If you would like to contact us about your personal accident or health policy or make a claim, please call us directly or send an email.
Lines are open 9am to 6pm Monday to Friday.
0800 650 899
If you would like to contact us about your personal travel insurance policy or make a claim please call us directly or send an email.
You can download, or complete and submit a claim form to us via the appropriate link below.
+64 9 355 3072
If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline (reverse charges will be accepted). Travel Guard is AIG's emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year.
+64 9 359 1678